PAYMENT TERMS

Cancellation & Refund Policy

Effective September 9, 2026

Consulting services are customized by state, service scope and project stage. The cancellation, rescheduling and refund terms for each engagement are stated in the written proposal or service agreement presented before payment.

Before an engagement begins

A consultation application does not obligate you to purchase services. Review the written scope, payment schedule and cancellation terms before accepting a proposal or submitting payment.

After acceptance or payment

The signed proposal or service agreement controls. Customized work, completed work, reserved project capacity, third-party charges and government fees may be non-refundable as stated in that agreement.

Government and third-party fees

Licensing, filing, bond, insurance, fingerprinting, office, clinical staffing, payment-processing and other third-party fees are separate unless expressly included in writing. Refund decisions for those charges are controlled by the applicable provider or agency.

Requesting a cancellation

Send a written request to support@homecarelaunchsystem.com. Include your name, project state and invoice or proposal reference. We will review the request under the controlling agreement.

Nothing here overrides your agreement

If this page conflicts with a signed proposal or service agreement, the signed agreement controls.